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General Policy (Due to Perishability)
Due to the perishable nature of our cold-pressed juices and wellness shots, we do not accept returns or exchanges on any opened or consumed product.
Refunds for Quality/Damage Issues
If your product arrives damaged, spoiled, or incorrect, we offer a refund or replacement under the following conditions:
- Timeline: You must contact us within 48 hours of the delivery date.
- Proof: You must provide clear photographic evidence of the damage, spoilage, or incorrect order.
- Resolution: Upon verification, we will issue a full refund or send a replacement order at no extra cost.
Order Cancellations and Changes
- Cut-off Time: Changes or cancellations must be requested 48 hours before your scheduled shipping date. - Subscription Management: Subscriptions can be paused, modified, or canceled at any time before the 48-hour cut-off via the Customer Portal.
- Subscription Management: Subscriptions can be paused, modified, or canceled at any time before the 48-hour cut-off via the Customer Portal.
Ordering & Delivery Cut-off
To ensure the freshest quality and proper scheduling, all orders must be placed a minimum of 24 hours before the scheduled delivery date. This applies to one-time purchases and new subscription orders. We cannot guarantee same-day or next-day delivery unless specifically advertised.
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